Frequently Asked Questions
Ordering
The Uniform E-Shop is an online platform that allows parents to conveniently purchase preschool uniforms for their child.
Please prepare the following details when placing your order:
• Child’s Full Name
• Select Centre Name
• Class
Upon successful order & payment clearance, you will receive an email notification of your order details
We accept PayNow, debit/credit card (Master/ Visa) in local currency via secured payment gateway
You may check out the order as a guest.
Registering an account would allow you to view your order history and allow you to make future purchases with convenience.
Unfortunately no cancellation or change can be made once the order has been confirmed. Please ensure that all details are accurate before confirming the order.
All goods sold are non-refundable.
You will receive a notificaiton upon order cancellation. Your order may be cancelled due to:
• Incomplete or incorrect information
• Failed payment status
You may approach the school office for the uniform samples. Or refer to the website for the sizing details
Processing & Delivery
S$7 delivery fee for orders below S$70. Free delivery for orders above S$70
To avoid confusion at school centres, all orders will be send via the shipment address as indicated in the order form
Between 9am to 10pm, Monday to Saturday. We aim to deliver between 3 to 7 working days. Subject to stock availability. Please expect delay during peak period (October to February) or feastive seaons.
You will receive an SMS or WhatsApp notification when the parcel is out for delivery
Please ensure all delivery details are accurate. We are not responsible for failed or misdirected deliveries due to incorrect information
Please reach us at the post sales support form via the contact us form. Delivery fees do not include re-delivery. Additional charges apply for failed delivery attempts.
Exchange & Support
Please reach us at the post sales support form via our website. Please ensure that the items are unworn, unwashed and with original packaging.
Please reach us at the post sales support form via our website
Please reach us at the post sales support form via our website. Subject to approval.
Exchange request is to be submitted within 14 calendar days upon receiving the item. Please ensure that the items are unworn, unwashed and with original packaging.
Please expect actual items may have 1cm to 2cm different from sizing chart.